Responsible gambling

Grey Eagle Calgary Casino recognizes the importance of responsible gaming practices to ensure that all players have a safe and enjoyable experience.

Self-Exclusion

For those who feel they need help controlling their gambling habits, Grey Eagle Calgary Casino offers voluntary self-exclusion from its facilities. This program allows individuals to take a break from gaming for a specified period, providing them with the opportunity to reassess their relationship with betting.

To initiate the self-exclusion process:

Contact Guest Services in person or by phone to discuss your concerns and needs.
Complete an application form detailing your personal information, including date of birth and contact details.
Specify the duration for which you wish to be excluded (ranging from a few months to several years).
Submit your completed application form for review.

Once approved, you will receive confirmation that includes steps to verify your identity. You can then use our facilities during your self-exclusion period by providing identification to Guest Services staff, who will authenticate the verification process and provide temporary access.

Deposit Limits & Time-Outs

Grey Eagle Calgary Casino is committed to helping its patrons maintain responsible gaming habits. To support this goal:

Deposit limits: Manage your spending by setting deposit limits that suit your budget.
Time-outs: Temporarily restrict your account from making bets, giving you time and space to reassess your relationship with betting.

You can adjust or remove these controls at any time through the Grey Eagle website.

Self-Exclusion Tools

Grey Eagle provides links to external resources for individuals seeking help managing their gambling habits:

Responsible Gambling Council (RGC) - A Canadian-based non-profit organization dedicated to promoting responsible gaming practices.
The National Problem Gambling Helpline
GamCare's Online Support - Free access to online support and guidance for those struggling with problem betting.

Responsible Gaming Framework

As a licensed operator in Alberta, Grey Eagle adheres to provincial regulations and standards that prioritize responsible gaming. Our website includes resources and information about:

Problem gambling symptoms and signs.
The risks associated with excessive betting.
Available help services and support organizations.

Grey Eagle encourages all players to maintain safe gaming practices by being aware of their limits, seeking help when needed, and participating in our promotional activities responsibly.

Partnership & Community Outreach

We work closely with local community groups, healthcare providers, and regulatory bodies to address problem gambling concerns and offer educational resources. This partnership aims to provide comprehensive support for individuals dealing with excessive betting issues, promoting a culture of responsible gaming throughout the province.

By combining responsible gaming tools and resources within our facilities with accessible information outside, we foster an environment where everyone can enjoy their time at Grey Eagle Calgary Casino responsibly, knowing help is available when needed most.